18 years of rich working experience as IT Directors with Different IT OEM, Review and approve all systems charts and programs prior to their implementation, Provide Engineers with technical support for End Customer problems. Project management from planning to execution, Facilitate cooperation and resolve problems between management and End Customer, Consult with Users, management, End Customer, and technicians to assess computing needs and system requirements, Recruit, hire, train and supervise staff, or participate in staffing decisions, Prepare and review operational reports or project progress reports, Administrative responsibility for the IT unit, including hiring and supervision of staff, budget, strategic planning and management of the day-to-day service desk operations as well as level three incident resolution and service level management, Identified and implemented appropriate information security practices and standards to reduce risk.